Terms and Conditions
Effective date: 27/01/2026
These Terms and Conditions (“Terms”) govern your use of the website https://www.diaacademy.co.uk (“Website”) and all training courses, assessments, workshops, online learning programmes, classroom sessions, in vehicle training, and related services provided by DIA Academy (“Services”).
By using our Website, booking a course, attending training, or purchasing any Services, you agree to be bound by these Terms. If you do not accept them, you must not use the Website or Services.
1. Introduction
1.1 These Terms apply to all customers, learners, delegates, and visitors.
1.2 They should be read alongside our:
Privacy Policy
Cookie Policy
Refund and Cancellation Policy
1.3 By placing a booking or registering for Services, you confirm acceptance of these Terms.
1.4 We may update these Terms from time to time. The latest version will always appear on our Website.
2. About Us
The Services are provided by:
DIA (Int.) Limited
Registered in England and Wales: 1699988
Registered office: 11 Gleneagles Court, Brighton Road, Crawley RH10 6AD
VAT number: 372655142
Email: help@diaacademy.co.uk
Telephone: 020 8686 8010
3. Use of the Website and Services
You must use our Website and Services lawfully and responsibly.
You must not:
copy or resell materials without permission
interfere with systems or security
provide false information
behave abusively towards staff or trainers
attempt unauthorised access
4. Accounts and Registration
4.1 Some Services require you to create an account.
4.2 You are responsible for keeping login details secure.
4.3 We may suspend or terminate access where these Terms are breached or misuse is suspected.
5. Eligibility
5.1 You must be at least 18 to book Services unless stated otherwise.
5.2 Where under 18s attend training, appropriate consent must be obtained.
These Terms apply whether Services are delivered online or in person.
6. Prices and Payment
6.1 Prices appear on the Website or booking materials.
6.2 Payment must be made before access or attendance.
6.3 Price changes will not affect confirmed bookings.
7. Access and Attendance
7.1 Access details will be supplied after booking.
7.2 For in person courses, joining instructions and locations will be provided in advance.
7.3 You are responsible for your equipment, travel, and internet connection.
8. System Availability and Data Loss
We take reasonable steps to maintain our online systems. However, uninterrupted service cannot be guaranteed.
You are responsible for keeping copies of downloaded or uploaded materials and your own course records.
To the extent permitted by law, we are not liable for loss of data, loss of course progress, or service interruption caused by technical failures, maintenance, cyber incidents, third party platforms, or events outside our reasonable control.
This does not affect liability that cannot lawfully be excluded.
9. Intellectual Property
All materials remain our property or licensed to us.
Content is for personal educational use only.
Sharing logins or materials is prohibited.
10. Refunds and Cancellations
Refunds are governed by our Refund and Cancellation Policy.
Digital content rights may be limited once access begins.
Requests must be made in writing.
11. Liability
Nothing in these Terms limits liability for death, personal injury, fraud, or where unlawful.
Subject to that, we are not liable for indirect or consequential losses.
We are not responsible for any travel arrangements, accommodation bookings, or other third party costs made in connection with attending training, unless required by law.
12. Force Majeure
We are not responsible for failure caused by events outside our reasonable control.
13. Data Protection and CCTV
Personal data is handled under our Privacy Policy and UK GDPR.
CCTV may operate in training rooms and vehicles for safety, training quality, and legal compliance.
14. Third Party Links
We are not responsible for external websites linked from our Services.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Courts of England and Wales have exclusive jurisdiction.
16. Notices
Notices should be sent to:
Email: help@diaacademy.co.uk
Post: 11 Gleneagles Court, Brighton Road, Crawley RH10 6AD
17. Entire Agreement
These Terms and associated policies form the entire agreement between you and DIA Academy regarding the Services.
18. Contact Us
For queries:
DIA (Int.) Limited
Email: help@diaacademy.co.uk
Telephone: 020 8686 8010