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Olivia Baldock-Ward

Business Skills: Understanding Your Customers

Understanding your customers is key to delivering great service and building a successful training business. This session explo...
Olivia Baldock-Ward

Business Skills: Staying Compliant and Protected

Staying compliant is essential for protecting both your business and your customers. This session explores the key regulations ...
Olivia Baldock-Ward

Business Skills: Building Strong Foundations

A successful training business starts with strong foundations. This session covers the essential legal, policy, and planning el...
Olivia Baldock-Ward

Safeguarding: Gaslighting and Emotional Abuse

Gaslighting and emotional abuse can be subtle, damaging, and difficult to recognise. This session helps trainers understand wha...
Olivia Baldock-Ward

Safeguarding: County Lines Gangs and Cuckooing

County lines gangs and cuckooing are serious safeguarding concerns that can affect people of all ages. This session helps train...
Olivia Baldock-Ward

Safeguarding: Everyone’s Business

Safeguarding is a shared responsibility and an essential part of professional practice. This session explores how to recognise ...
Olivia Baldock-Ward

Professional Boundaries: Knowing the Limits

Professional boundaries help keep training relationships safe, respectful, and focused. This session explores what boundaries m...
Olivia Baldock-Ward

Professional Boundaries: Breaches and DVSA Investigations

Professional boundaries protect both trainers and pupils, but breaches can have serious consequences. This session explores how...
Olivia Baldock-Ward

Lone Working: Understanding the Risks

Lone working is a common part of driver and rider training, but it can carry real risks. This session explores what lone workin...
Olivia Baldock-Ward

Lone Working: Spotting the Signs and Staying Safe

Lone working can present unique risks, particularly when dealing with aggression or challenging behaviour. This session explore...
Olivia Baldock-Ward

Mental Health: Understanding and Awareness

Mental health is often discussed but not always fully understood. This session explores what mental health really means, its im...
Olivia Baldock-Ward

Mental Health: Creating a Positive Learning Environment

Learn how to create a supportive learning environment by understanding your pupils from the outset. This session explores profi...
Olivia Baldock-Ward

Mental Health: Starting the Conversation

Starting a conversation about mental health can feel challenging. This session builds confidence in approaching sensitive discu...