Online Self-Guided Learning (Delivered by DTS)

Professional Driver and Company Issues

Develop your understanding of customer service, legal compliance and vehicle maintenance. This flexible self-guided course helps you strengthen professional standards and support business success in a competitive industry.
Buy now £19.99
Instructor
Driving Test Success

The role of the professional driver extends far beyond vehicle control. In today’s transport and logistics environment, drivers contribute directly to customer satisfaction, legal compliance and company reputation. This self-guided online course provides fleet trainers, ADIs and PDIs with essential knowledge to strengthen professionalism and support organisational success.

You will explore customer-facing behaviours, effective problem solving and approaches to improving service standards. The course also examines legal compliance, including the Operator Compliance Risk Score (OCRS), roadworthiness defect points and how compliance performance is assessed.

In addition, you will review vehicle maintenance responsibilities and understand how efficient driving practices can reduce wear and tear, lower costs and enhance company image. By completing this course, you will be better equipped to promote best practice, protect compliance standards and contribute positively to business performance.

Basic info

Training Type: Online Self-Guided
Access Period: 6 months from enrolment

Course Includes:

  • Immediate access once login details are issued
  • Flexible, self-paced learning
  • Six months to complete
  • Digital certificate upon completion

Course Content Covers:

  • Customer-facing behaviours
  • Problem solving and improving service standards
  • Legal compliance principles
  • The Operator Compliance Risk Score (OCRS)
  • Points for roadworthiness defects
  • Weighting of OCRS scores
  • Vehicle maintenance requirements and checks
  • Reducing maintenance through efficient driving
  • Enhancing company image through professional practice
Intended audience

This course is suitable for:

  • Fleet trainers supporting professional driver development
  • ADIs seeking to broaden their understanding of compliance and service standards
  • PDIs building awareness of professional responsibilities
  • Driver Trainers working with commercial or fleet clients
  • Those aiming to enhance organisational performance through best practice

No prior specialist training is required.

How long do I have to complete the course?
You have six months from the date your login details are issued to complete the course. This gives you plenty of flexibility to work through the material at a pace that suits you.
How soon will I receive my login details?
Your login details will be sent within 48 hours, Monday to Friday, after your order has been processed.
Is the course live or classroom based?
No. This is a fully online, self-guided course. You can access the content at any time and study whenever it suits you.
Can I dip in and out of the course?
Yes. You can log in and out as often as you like during the six-month access period, allowing you to complete the lessons in stages.
Will I receive a certificate?
Yes. A digital certificate is issued once you have successfully completed the course.
Is this course suitable for PDIs as well as ADIs?
Yes. The content is suitable for both PDIs and ADIs, as well as professional drivers who want to improve safe and economical driving practices.
Do I need any specialist equipment?
No specialist equipment is required. You simply need access to a computer, laptop or tablet with a reliable internet connection.
Professional driver and company issues
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Buy now £19.99

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What are DTS Online Self-Guided Learning?

DTS Online Self-Guided Learning provides flexible, on-demand eLearning supplied by Driving Test Success Anytime Professional. Designed to support learner drivers and logistics professionals, courses can be accessed anytime and completed at your own pace. Programmes include structured lessons, licensed DVSA revision content where applicable, interactive knowledge checks, and progress tracking to support effective learning and development. Each course includes six months’ access and a digital certificate of completion. There is no attendance limit, as learning is fully self-paced and accessed individually online.

How to Attend

Place your order for the chosen course through our website. Within 48 hours, Monday to Friday, you will receive your login details by email. Once received, you can access the online learning platform and begin your course at a time that suits you. You may work through the lessons at your own pace, dipping in and out as needed. You will have six months to complete the course. Access to a computer with a reliable internet connection is required.

Course requirements

To take part, you will need:

  • A computer, laptop or tablet
  • A reliable internet connection
  • An active email address to receive login details