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Have you ever had to deal with an aggressive person while at work? Aggression can take many forms, and there are early warning signs we can look out for to help prevent a situation from escalating. In this session, we’ll explore practical tips for de-escalating conflict, including how to set and maintain professional boundaries. Driver and rider trainers may encounter hostility from other road users, members of the public, or even their own pupils. This short session helps you understand the signs and causes of aggressive behaviour and provides strategies to stay safe and in control. A case study and questions at the end of the session will help you apply these concepts to your everyday training.
Why Attend This Session?
Running Time: 1 hour 30 minutes
This Session Includes:
No previous lone working or conflict management training is required.
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Live online sessions that provide short, focused training on a wide range of topics relevant to driver and rider trainers. Each session is delivered by an industry expert and designed to be affordable, accessible, and time-efficient. These sessions are ideal for building knowledge, staying professionally up to date, and working towards further qualifications. They offer a convenient way to complete CPD without the need for travel or significant time commitments. Designed for medium-sized groups, usually accommodating 20 to 40 attendees, with minimal interaction.
This session is delivered via Zoom, allowing Driver Trainers to join from the comfort of their own home or office. Zoom is a widely used video conferencing platform that enables live, interactive participation without the need for travel. The Zoom link will be sent on the working day before the session and again 30 minutes before the session starts. Please ensure you are able to access and navigate Zoom before the session starts. If you’re unable to join due to technical issues, we cannot guarantee a place on an alternative session.
To take part, you’ll need:
During this live session, you will be able to: